Shipping


If your order is urgent we recommend that you add Priority Processing to your order. 

Shipping Times

  • Regular: Usually 5-12 business days for delivery plus processing time. 

  • Express Post: Usually 2-5 business days for delivery plus processing time. 

Traveling soon? Priority Processing will advance your order to the front of the queue for same-day or next-day dispatch.

Please Note...

  • The estimated times above can vary due to various factors. Email us before ordering for urgent orders and choose Priority Processing.
  • Once your order is processed, changes to shipping cannot be made, nor can refunds be provided for late deliveries that don’t meet your intended purpose.
  • If your order hasn't arrived, please refer to the tracking number in your confirmation email and contact the carrier directly. We can't assist with delivery once your order leaves us.

Tracking Status

If tracking is "pending" or "awaiting pickup," it could mean:

  1. Your package is with the courier but not yet scanned.
  2. It's awaiting pickup from our warehouse by our courier.
  3. It’s a preorder, with a booking slot allocated and tracking information available. Once stock arrives, tracking will update and your order will be dispatched.

Note that shipping time does not include our warehouse's processing time.

Preorders

Preordered items are shipped together with other items once stock arrives. For separate shipments, email us, and we'll invoice you for additional shipping fees.

Processing

Processing is the time it takes to pack and dispatch your order. While we aim for same-day dispatch for orders received before 12 PM AEST, this may vary based on the number of orders or other factors. During peak periods like sales events, processing can take 1-2 weeks and often longer if your item is a preorder. Please check with us prior to ordering should you require your items for upcoming travels. 

If your order is urgent, please email us before placing it to ensure timely processing. Select both Priority Processing for the quickest delivery.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, method, and location.